# ChurnNote > Turn SaaS cancellations into feedback and win-backs. ```yaml url: "https://shipboost.io/tools/churnnote" website: "https://churnnote.com" pricing: PAID upvotes: 12 launch_type: Free Launch launched: "29 Jun 2026" categories: "Marketing" tags: "Saas, Email Automation, Customer Success, AI Analytics, AI" ``` ## Description ## Turn cancellations into feedback and win-backs ChurnNote helps small SaaS founders understand why customers cancel, recover failed payments, and follow up later when there’s a real reason to win them back. ## How it works: - Connect Stripe or Lemon Squeezy - ChurnNote detects cancellations and failed payments - A short plain-text founder-style email is sent - Customer replies are grouped by reason - Founders see patterns like pricing, missing feature, bad experience, switched tool, not using it, or failed payment - Win-back follow-ups can be queued when something actually changes ## Why it matters: Most founders know when a customer cancels, but they don’t know why they left. ChurnNote helps you stop guessing. If someone left because of a missing feature, follow up when that feature ships. If someone left because pricing was too high, follow up when a lighter plan launches. If someone had a failed payment, ChurnNote can run a recovery sequence instead of treating it like normal churn. Built for indie SaaS and small SaaS founders who want a simple way to turn cancellations into feedback, recovery, and win-back opportunities. ## Screenshots - Screenshot 1: https://res.cloudinary.com/dhdy0tbpt/image/upload/v1778578990/ShipBoost/screenshots/screenshot-ee0060b2-6ee0-4272-99b3-38333bcf932a.webp - Screenshot 2: https://res.cloudinary.com/dhdy0tbpt/image/upload/v1778578990/ShipBoost/screenshots/screenshot-ed8a1cb3-56d0-4f49-aa00-896d90a54bf4.webp - Screenshot 3: https://res.cloudinary.com/dhdy0tbpt/image/upload/v1778578990/ShipBoost/screenshots/screenshot-8464a351-257d-4280-83ff-b99d1676f01e.webp ## Launch History - Free Launch — 29 Jun 2026 ## Links - ShipBoost listing: https://shipboost.io/tools/churnnote - Website: https://churnnote.com - Markdown: https://shipboost.io/tools/churnnote.md ## Explore - More Marketing tools: https://shipboost.io/categories/marketing - Tagged Saas: https://shipboost.io/tags/saas - Tagged Email Automation: https://shipboost.io/tags/email-automation - Tagged Customer Success: https://shipboost.io/tags/customer-success