Front

Front is a shared inbox and customer communication platform designed to help teams manage email, support requests, and customer conversations collaboratively. It is often used by companies that want the feel of email with the structure, visibility, and teamwork features of modern support software.

A key reason teams choose Front is collaboration. Instead of forwarding emails or juggling inbox ownership manually, teams can assign conversations, comment internally, automate routing, and keep customer communication visible across the organization. This makes it useful for support, operations, account management, and success teams that handle high-value conversations.

Front is commonly compared with Help Scout, Zendesk, Intercom, and other support tools, but it has a distinct position because it combines shared inbox workflows with support and team collaboration. Buyers often evaluate it when they want customer support software that feels closer to email operations than a traditional ticket-first help desk.

For ShipBoost, Front is a strong support-cluster addition because it expands the category beyond classic help desk tools. It also helps support comparison pages better serve buyers who want collaborative communication software rather than only conventional support ticketing platforms.