ChurnNote

Turn cancellations into feedback and win-backs

ChurnNote helps small SaaS founders understand why customers cancel, recover failed payments, and follow up later when there’s a real reason to win them back.

How it works:

• Connect Stripe or Lemon Squeezy
• ChurnNote detects cancellations and failed payments
• A short plain-text founder-style email is sent
• Customer replies are grouped by reason
• Founders see patterns like pricing, missing feature, bad experience, switched tool, not using it, or failed payment
• Win-back follow-ups can be queued when something actually changes

Why it matters:

Most founders know when a customer cancels, but they don’t know why they left.

ChurnNote helps you stop guessing.

If someone left because of a missing feature, follow up when that feature ships.

If someone left because pricing was too high, follow up when a lighter plan launches.

If someone had a failed payment, ChurnNote can run a recovery sequence instead of treating it like normal churn.

Built for indie SaaS and small SaaS founders who want a simple way to turn cancellations into feedback, recovery, and win-back opportunities.